FAQs

General information

To change the password for entering the Personal Account, you need to go into the window of the Account itself and select "change password". If the old password cannot be restored to memory, you can press the “forgot password” button located on the login page. After that, follow the instructions.

Downloading documents can be found in the "loading documents" section, which opens in the Personal Account. If possible, you can send scanned documents and high-quality photos to e-mail.

Personal data is changed in the Personal Account. To do this, just click on the button "personal data". Also, changing personal information will be available if you click on your name located in the upper right corner of your Personal Account.

To change this information, you need to go to your personal account and open the "personal data" section. Below will be the fields of the specified data. Having selected the necessary contact details, you can replace them with the necessary.

Changing the language takes place in your account. To do this, change the button with the image of the flag of the country. It is located at the top of the screen, next to the inscription KatanaInvest.

How does a trading account work?

To do this, open a real account for trading. This is possible after registration on our web portal. In the upper right corner of our site is a button "registration". You need to press it and enter all the necessary information. After that, they transfer to the Personal Account, where you need to click on the mark “open a real account”. When a personal trading account is opened, you will have to go through the verification process. Documents identifying the person and place of residence are provided.

In case of any malfunctions arising in the process of opening a trading account or if any questions arise, please contact support. A letter is sent to the chat or to the mail (email protected). To resolve such situations, a contact phone is also provided. It is listed in the "menu" section: contacts.

There is a possibility of replenishment in three ways convenient for the client: in your personal account, choose electronic currency, bank transfer or card.

Withdrawal of funds depends on the method of replenishment of a trading account.

The client has access to his funds around the clock and can do this from anywhere in the world. He also has the right to own everything that relates to trading and withdrawing funds.

Cash can be withdrawn free of charge once every 30 days. If you need to withdraw several times during the current month, each subsequent withdrawal provides a commission of $ 30.

The type of client account affects the withdrawal period. On average, it takes from 3 to 5 business days.

KatanaInvest uses Secure Sockets Layer, an internationally recognized security system in its work. With its help, encryption of all payments by bank cards through the worldwide network is provided. In cases where the client’s browser does not support this automatic distribution system, a notification is instantly received.

When a client receives a notification about an error when trying to make a deposit, he needs to contact the bank’s contact center (the number is indicated on the back of the card). There, he will be able to make sure that his credit card is suitable for international and online transactions. If error notifications come more than once, then the company that issued the credit card could temporarily limit its effect for security. Help to resolve this issue in the contact center of the bank. To do this, urgently need to contact the phone on the back of the card.

You can withdraw at least 30 currency units in the selected currency through credit or debit cards. If a bank transfer is made, the minimum amount is 100 currency units in the selected currency.